The customer service
set-up is headed by an experienced and qualified
service manager under whom a team of trained and
experienced engineers look after the customer
Service engineers are trained
to provide maintenance support to large spectrum
of equipments viz., copiers (mono + colour), printers,
scanners, MFPs, shredders, balers, laminators,
multimedia projectors, franking meters, auto mailing
systems, large format copiers, plotters and printers,
biometric equipments, security products, CCTV,
PA systems and many more.
A streamlined system of stocking
spare parts and consumables is operative to provide
timely support to machines in the field.
Under the customer support set-up
a separate team also exists to provide networking
installation, first level support for PCs, laptops,
computer accessories in addition to hands-on training
in the network and internet range.